Loris Launches Real-time Coaching for Customer Care Teams

Businesses rely on their Customer Care teams to be problem solvers at scale so it makes sense they’re starting to invest in real-time tools to help these professionals do their jobs. Loris is a software platform which provides contextual coaching and dynamic responses for care professionals to use in their customer interactions. Already human-centric companies like Lyft and Slice are utilizing Loris to generate more empathetic, efficient and higher quality conversations.

Building software to support human to human interactions is complex but Loris has an experienced team and $7 million of funding to deliver results. Its tools integrate with leading platforms such as Zendesk, Salesforce, LivePerson and Twilio. If this sounds like an exciting problem, they’re hiring.